ACA Account Manager

Reports to: ACA Account Manager II

Direct Report(s): N/A

Target Start Date: Jun 20, 2022

Employment Arrangement: Hourly/PART-TIME, non-salaried position

Location: Rochester, NY based hire is REQUIRED

Paragon Compliance LLC (“Paragon”) is a Pittsford, NY based HR Compliance business with a focus on monthly Affordable Care Act (“ACA”) reporting for clients of all sizes across the United States. The role of Account Manager I will service several of Paragon’s existing clients and may receive additional new clients as the business continues to grow.

Paragon is an exciting and fast-paced work environment. The Account Manager I will be the main point of contact for an existing portfolio of Paragon clients. Additionally, the Account Manager I will interface with Paragon’s internal database specialists and software programmers. Work will be performed initially in-person at Paragon’s offices in Pittsford, NY and once training and on-boarding is sufficiently complete, Paragon will provide materials for a hybrid remote work environment (if desired).

We encourage interested candidates to apply with the following required / optional information to by May 15, 2021:


  • Cover Letter, including any relevant work and/or systems experience (see Job Skills / Qualifications sections below)
  • Resume


  • Desired daily work schedule (see Working Arrangement section below)
  • References from previous employment and/or nonprofit board service (up to three)

Working Arrangement

  • Off-Peak Hour Estimate (April 1 to October 15): 18-24 hours preferred per week
  • Busy-Season Hour Estimate (October 16 to March 31): 32-hour minimum per week
  • Overtime eligibility may be available during Busy-Season

Job Skills / Qualifications (REQUIRED):

  • Communication Skills:
    • Excellent written and verbal communication skills.
    • Professional telephone and email skills and knowledge of telephone and email etiquette.
    • Ability to explain difficult concepts in easily understandable terms.
    • Ability to follow written and verbal instructions.
    • Ability to collaborate effectively – for example, ability to establish and maintain effective working relationships with fellow employees, brokers, and clients.
  • Data Analysis Skills:
    • Critical thinking, organizational, and decision-making skills.
    • Proven record of initiative and attention to detail.
    • Ability to review and analyze reports and determine potential issues, given appropriate oversight and technical manuals.
    • Ability to apply mathematical operations to required tasks.
    • Proficient in Microsoft Office, particularly Excel.
  • Other Required Skills:
    • Polished, professional, and energetic demeanor to build relationships with clients primarily through remote interactions (with clients).
    • Self-motivated and comfortable working as part of a team.
    • Ability to manage multiple client accounts, tasks, and projects simultaneously.
  • Education Requirements:
    • Bachelor’s degree or four years work experience that was client-facing and required frequent phone contact and follow-up (HR, Payroll, Benefits or combination).

Job Skills / Qualifications (PREFERRED):

  • Government reporting experience:
    • Knowledge of ACA Employer Mandate requirements and/or reporting services.
    • Experience working with Internal Revenue Service filings.
    • Working knowledge of Federal laws and regulations.
    • Working knowledge of Government reporting websites and/or deadlines.
  • Experience in software company and/or working with computer programmers:
    • Ability to define problems, collect data, establish facts, and draw valid conclusions – working familiarity with database programming languages (though no programming skills required).
    • Familiarity with payroll or benefit packages (any system – Paychex, ADP, WinCap, nVision, Darwin, other – please specify in cover letter).
    • Experience working with computer programmers.